Making Money and that four letter word CAN’T
I have been using the same dry cleaner for over 10 years and have been driving out of my way to do so after moving from the neighborhood a few years ago. Today when I went to drop a few things off I was pleasantly surprised to find a special boldly displayed on the door. I was greeted by a rather scowl faced person, but un-deterred I cheerfully told her how happy I was to see the special and asked if I could bring the rest of my items in when I came to pick up the 2 items I had with me.
Her response is what startled me and is the reason for this note: ‘We can’t do that’. Not, ‘oh, I’m sorry, we’ve had issues in the past, and unfortunately have had to set a policy that requires the items to be brought in together’ or some other nice explanation.
My pleasant, relaxed attitude immediately changed and the hair on the back of my neck went prickly. I didn’t’ really know what to say, but managed to head towards the door and calmly tell this person that I would not be leaving my clothes for cleaning at this time - or ever again for that matter. Then, it occurred to me to ask a question: ‘Is this your business?’ To which I was told that she was the manager, not the owner. Hmmmm… I wonder if her compensation is based at all on performance? I wonder if the owner had said can’t in the same manner when they opened the business and committed their financial future on its success? I wonder if the owner would have abruptly told a long term customer 'can't' in the same manner as the employee manager?
Here’s the final point to all this: the word can’t needs to be eliminated from everyone’s vocabulary. Its ability to limit your decision making in finance, health, relationships, business, etc. is the overwhelming big key factor for success, or lack of it. From here on in make yourself a commitment to ask ‘how can I?’ instead.
And for more information on the new MoneyMinding I CAN community make sure you receive the MoneyMinding® F.A.T. Bulletin when you register at www.moneyminding.com .
Prosperously yours,
Tracy
Copyright© 2006 Tracy Piercy. Written Permission is required for reproduction. Thank you.
Her response is what startled me and is the reason for this note: ‘We can’t do that’. Not, ‘oh, I’m sorry, we’ve had issues in the past, and unfortunately have had to set a policy that requires the items to be brought in together’ or some other nice explanation.
My pleasant, relaxed attitude immediately changed and the hair on the back of my neck went prickly. I didn’t’ really know what to say, but managed to head towards the door and calmly tell this person that I would not be leaving my clothes for cleaning at this time - or ever again for that matter. Then, it occurred to me to ask a question: ‘Is this your business?’ To which I was told that she was the manager, not the owner. Hmmmm… I wonder if her compensation is based at all on performance? I wonder if the owner had said can’t in the same manner when they opened the business and committed their financial future on its success? I wonder if the owner would have abruptly told a long term customer 'can't' in the same manner as the employee manager?
Here’s the final point to all this: the word can’t needs to be eliminated from everyone’s vocabulary. Its ability to limit your decision making in finance, health, relationships, business, etc. is the overwhelming big key factor for success, or lack of it. From here on in make yourself a commitment to ask ‘how can I?’ instead.
And for more information on the new MoneyMinding I CAN community make sure you receive the MoneyMinding® F.A.T. Bulletin when you register at www.moneyminding.com .
Prosperously yours,
Tracy
Copyright© 2006 Tracy Piercy. Written Permission is required for reproduction. Thank you.
posted by Tracy Piercy at 11:28 AM
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